Shipping

• What can I ship with your company?
  We deliver a wide range of items, but some restrictions may apply. Please check our prohibited items list for details. If you’re unsure about anything, contact us for clarification.

• How much does it cost to ship a parcel? Delivery costs depend on factors like package size, weight, destination, and chosen service (e.g., express vs. standard). Get a free quote on our website by entering your origin, destination, and package details.

• How do I package my parcel securely? We recommend using sturdy cardboard boxes with appropriate packing materials like peanuts, bubble wrap, or void fill. Ensure the box is completely sealed and can withstand some pressure. Our website offers detailed packaging guidelines for different item types.

• What if I need to return an item? Many online retailers provide return labels you can print at home. Alternatively, you can bring your well-packaged item to one of our drop-off locations. Return policies vary by retailer, so be sure to check theirs for specific instructions.

Delivery

• How long will it take for my parcel to arrive? Delivery timeframes depend on the chosen service and destination. We offer various options ranging from same-day express to economical multi-day deliveries. Delivery estimates are available during the checkout process.

• Can I track my parcel? Absolutely! We provide real-time tracking through our website and mobile app. Simply enter your shipment tracking number to view its location and estimated delivery date.

• What happens if I’m not available to receive my delivery? Our delivery drivers will attempt delivery once. If unsuccessful, a notification will be left with options for redelivery or pickup at a nearby depot. Some services may offer contactless delivery options depending on your location.

• Can I redirect my parcel to a different address? In some cases, it might be possible to redirect your parcel before it reaches the original destination. Contact us as soon as possible to inquire about redirection options and any associated fees.

Claims and Inquiries

• What happens if my parcel is lost or damaged? If you believe your parcel is lost or damaged, please contact us immediately. We’ll initiate a trace for lost items and investigate damage claims. Be prepared to provide your tracking number and any relevant details about the shipment.

• How do I file a claim? The claim process can be initiated through our website or by contacting customer service. We’ll guide you through the steps and request any necessary documentation.

• What are your business hours? Our customer service team is available via phone, email, and live chat during business hours (state your business hours here).

Still have questions?

Don’t hesitate to reach out to our friendly customer service team if you have any further questions. We’re here to help you with all your parcel delivery needs!